Our Policy
Tabula subscriptions are non-refundable except as described below or where applicable law requires a refund. Nothing in this policy limits your mandatory consumer rights.
We believe in transparency: before subscribing, you can use our free plan indefinitely to evaluate whether Tabula is right for you.
Exceptions
We will issue refunds in the following cases:
- Duplicate charges: If you were charged twice for the same subscription period, we will refund the duplicate charge in full.
- Billing errors: If a technical error caused an incorrect charge, we will investigate and refund the erroneous amount.
- Unauthorized charges: If you believe an unauthorized person used your account to make a purchase, contact us immediately. We will investigate and issue a refund if the charge is confirmed as unauthorized.
How to Request a Refund
Email tabulaap@gmail.com with:
- Your account email address
- The date and amount of the charge
- The reason for your refund request
Please submit billing-error requests within 30 days of the charge. This does not shorten any statutory deadline. We review all refund requests within 5 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.
Chargebacks & Payment Disputes
Please contact us before initiating a chargeback or payment dispute—most issues can be resolved quickly and directly.
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend your account pending resolution. Chargebacks found to be fraudulent or made in bad faith may result in permanent termination of your account.
EU/EEA Consumers — Right of Withdrawal
If you are a consumer in the European Union or EEA, you normally have a 14-day right of withdrawal for digital purchases under the Consumer Rights Directive.
Starting to use a subscription does not by itself waive your withdrawal rights. Where you expressly request immediate performance, the right of withdrawal for a service is lost only after full performance and the legally required consent and acknowledgement. You may contact us at the support address above to exercise any applicable withdrawal right. Where permitted by law, a proportionate charge may apply for service supplied at your express request before withdrawal.
Cancellation
Cancelling your subscription stops future charges but does not refund the current period. You retain access to paid features until the end of your billing period.
To cancel: Use the Polar customer portal linked from your purchase emails, or contact support for help.